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11 & 12 MAY 2021


BT Wifi: Sponsor of Keynote Theatre 1

Keynote Theatre 1: Sponsored by BT Wifi

    • Wednesday

      This speaker timetable is out of date!


      11.00 - 11.30

      Adelle Chilinski
      Premier Inn

      The Biggest Risk is Ignoring Risk

      A look at the risk landscape facing hotels & restaurants, trends and the ability to prevent issues translating into financial and reputational damage. Do you have an appetite...


      11.45 - 12.15

      Binu Varghese
      Hyatt Hotels Corporation

      Tackling Revenue Management and Profitability

      This unmissable session will explore the dynamics of revenue management and its impact on the bottom line, whilst also expanding the optimisation principle to larger areas of business.


      12.30 - 13.00

      Tiago Venancio
      Choice Hotels International

      Harnessing the Ever-changing Trends of Hospitality to Develop your Hotel

      Discover how hotels - as a long-term real-estate investment - can be developed to accommodate current and future hotel trends and ensure they remain relevant in today’s fast-cycle investment landscape. After identifying the latest global hotel trends, this seminar will teach you how to navigate the changing scene of hospitality to give you the tools you need to develop and open a successful hotel.


      13.15 - 13.45

      Raymond Santamaria
      Apex Hotels

      ‘Beyond Breakfast’ – The Journey to Creating Destination Hotel Bars & Restaurants

      Learn an insider’s perspective on developing market-leading bars & restaurants that create a differential for your hotel. With the right strategy and the right specialist support, you can transform the F&B revenue lines – bars, restaurants, in-room & events - whilst adding brand equity, driving room rates and transforming the guest experience. With the added bonus of having a little fun along the way!


      14.00 - 14.30

      Colin Minto
      Marriott International

      It Starts with Retention!

      Colin’s session will explore why retention is the first and critical pillar of an optimum recruitment strategy.


      14.45 - 15.15

      Magdalena Osmola
      Vale do Lobo Resort

      Happy is the New Rich: Marketing to the New Society - Staying Ahead of Ever-Changing Expectations

      In this session, we will look at the latest cultural and behavioural trends, how the new customer-Earth citizen, makes judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ''''new luxury'''', where status is no longer derived from expensive purchases but is strongly linked with passion, contribution, experience, wellness, community and sustainability. Find out how brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. Think: pursuit of happiness, wellbeing, consciousness and biohacking and the travel industry professionals as #architectsofhappiness.


      15.30 - 16.00

      Rob Payne
      BT Wi-fi

      Wi-fi and the Connected Room

      When it comes to wi-fi and in-room entertainment, what do hotel guests expect now that they didn’t a year or two ago? What’s required in terms of connectivity? And what hardware do guests expect? Find out how BT see in-room entertainment and wi-fi heading in the next 12 months.