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18 & 19 Sept 2019

ExCeL LONDON

BT Wifi: Sponsor of Keynote Theatre 1

Keynote Theatre 1: Sponsored by BT Wifi

    • Wednesday

      speaker

      11.00 - 11.30

      Adelle Chilinski
      Premier Inn

      The Biggest Risk is Ignoring Risk

      A look at the risk landscape facing hotels & restaurants, trends and the ability to prevent issues translating into financial and reputational damage. Do you have an appetite...

      speaker

      11.45 - 12.15

      Binu Varghese
      Hyatt Hotels Corporation

      Tackling Revenue Management and Profitability

      This unmissable session will explore the dynamics of revenue management and its impact on the bottom line, whilst also expanding the optimisation principle to larger areas of business.

      speaker

      12.30 - 13.00

      Tiago Venancio
      Choice Hotels International

      Harnessing the Ever-changing Trends of Hospitality to Develop your Hotel

      Discover how hotels - as a long-term real-estate investment - can be developed to accommodate current and future hotel trends and ensure they remain relevant in today’s fast-cycle investment landscape. After identifying the latest global hotel trends, this seminar will teach you how to navigate the changing scene of hospitality to give you the tools you need to develop and open a successful hotel.

      speaker

      13.15 - 13.45

      Raymond Santamaria
      Apex Hotels

      ‘Beyond Breakfast’ – The Journey to Creating Destination Hotel Bars & Restaurants

      Learn an insider’s perspective on developing market-leading bars & restaurants that create a differential for your hotel. With the right strategy and the right specialist support, you can transform the F&B revenue lines – bars, restaurants, in-room & events - whilst adding brand equity, driving room rates and transforming the guest experience. With the added bonus of having a little fun along the way!

      speaker

      14.00 - 14.30

      Colin Minto
      Marriott International

      It Starts with Retention!

      Colin’s session will explore why retention is the first and critical pillar of an optimum recruitment strategy.

      speaker

      14.45 - 15.15

      Magdalena Osmola
      Vale do Lobo Resort

      Happy is the New Rich: Marketing to the New Society - Staying Ahead of Ever-Changing Expectations

      In this session, we will look at the latest cultural and behavioural trends, how the new customer-Earth citizen, makes judgements and decisions which ultimately affect their buying patterns. We will explore the concept of ''''new luxury'''', where status is no longer derived from expensive purchases but is strongly linked with passion, contribution, experience, wellness, community and sustainability. Find out how brands can truly bring out their human side and connect with new audiences. Emotional and good marketing is here to stay - and it will redefine the travel industry. Think: pursuit of happiness, wellbeing, consciousness and biohacking and the travel industry professionals as #architectsofhappiness.