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4 & 5 October 2022


Theatre 3

    • Tuesday


      11.00 - 11.30

      Mike ONeill
      Optimal Risk Group

      Security Risk Management in Today''s Hotels

      This seminar will look at the security risk management challenges that face hotel owners and operators. It will highlight the threats, both new and old, and look at ways that they can be avoided, mitigated and dealt with. We will look at the solutions offered by technology, processes and training.


      11.45 - 12.15

      Ajwad Hashim
      Hotel Manager

      The Impacts of Emerging Technologies on the Hospitality Industry

      Technology is changing the way we interact with traditional products and services whilst also enabling new market opportunities. In this session, we explore technologies such as machine learning and blockchain to identify potential future applications of these technologies in the hospitality industry.


      12.30 - 13.00

      Dr Jacob McKnight
      University of Oxford and OpenClean Technologies

      Hotel Hygiene: Preventing Infections, Delighting Customers

      The world has changed. Hotels need to make their customers feel safe, without drawing constant attention to risks. This seminar will draw on Dr McKnight’s experience as a hand hygiene researcher at Oxford University and as an inventor. He will offer simple guidance about how to use existing and new technologies to increase safety for guests and staff while also creating a pro-hygiene culture that will make everyone feel safe.


      13.15 - 13.45

      Kris Hall
      The Burnt Chef Project

      Creating a Happier and Healthier Hospitality Profession

      It''s no secret that hospitality has had a tough time recently. The Burnt Chef Project is at the forefront of ensuring that our great profession continues to grow in a sustainable and healthy manner.


      14.00 - 14.30

      Stuart Booth
      BCV, A RateGain Company

      Social Media & Hospitality: Why Community & Content Are Essential for Success

      Over half the world’s population maintains some form of a social media presence, which means an active social media presence is essential to compete in a fast-paced, tech dominated landscape. In this seminar, you''ll gain valuable insight into the critical pillars of any successful social media strategy and discover what trends are defining the future of social media ROI.


      14.45 - 15.15

      Chris Forbes
      The Cheeky Panda

      Green Consumerism - Spending a Green £1 Makes Another £10

      The rise of the green consumer is everywhere, the business and executive class are demanding plastic free sustainable alternatives to the traditional options. This seminar examines how spending a green £1 generates a further £10 with examples from things like straws to tissues in the 4 and 5* hotel market and the luxury restaurant business.


      15.30 - 16.00

      Mathieu Delafosse

      Leveraging Voice AI technology for hotel guests

      Like for any other industry, AI technologies are deeply impacting the way hotels operate for the better. In this seminar, we look at the ways hoteliers can use voice and artificial intelligence to create more valuable interactions with their guests.