Patrick Dekker and Laurens de Kleine
Understanding the Dynamics of Hospitality Retail
The pressure is on for anyone trying to run a profitable hospitality business. Do you in or outsource? How do you stay ahead of the competition? Where do you focus your attention? Understanding the impact changing guest behaviour and expectations have on hotel services is the key to answering these questions. Doing nothing is not an option anymore. This session will be discussing the roles of technology and innovation as a means to break the status quo in the hospitality channel.