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28 & 29 SEPT 2021

ExCeL LONDON

Patrick Apostolo: Speaking at the Hotel 360

Patrick Apostolo

Corporate Operations Director  -  Radisson Hotel Group

Making your Customer Experience Consistent

Designing your customer experience is a complex task - but making the organisation fit to deliver the customer experience you desire consistently, is even more complicated. Deploying the right technology enablers into your operations'' ecosystem and advancing into service industrialisation are key elements, vital for your hotel''s success.

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