Vice President Operations EMEA
Radisson Hotel Group
Service Excellence, Digitalisation and Process Automation: A Real Trade-off?
In Hospitality, the human touch remains an essential to perform daily operations and to deliver a proper customer experience. On the other hand, digitalisation and process automation are becoming more and more part of the way hotels operate and interact with guests. In the keynote, we will outline the key aspects to find the right balance between human touch and digital capabilities to deliver relevant experiences for our clients while improving efficiency.