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4 & 5 October 2022

ExCeL LONDON

3 Ways Automated Customer Service Reduces Reservation Pressure

Hospitality businesses live and die by the quality of their customer service.

There's continuous pressure to provide the best support for every guest - even during your online booking journey.

But how are you supposed to provide seamless five-star service to your customers online? 

How is your team supposed to keep up with the growing demand for online bookings?

The answer lies in automated customer service!

In this blog, we'll be covering three ways in which automated customer service can help reduce reservation pressure on your hotel or venue.

1. Offer 24/7 Customer Service

Your guests have high expectations when it comes to customer service response times. 

They'll be getting in touch from many different time zones too. 

It means you most likely receive all kinds of queries at all hours.

To best serve your site’s visitors, you can deploy AI chatbots to answer queries fast.

That way, your guests can receive a timely response whenever they need it. Your customer service staff can then focus on the more complex issues at hand.

2. Provide Booking Journey Support

Chatbots can also provide support throughout the entire booking journey. 

Once again, this deflects the pressure from your customer service team.

For example, one of Talkative's customers uses automated chatbots to assist over 3,000 guests per month!

But chatbots aren't only reserved for your guests' online booking queries. We can design them to provide information about your venue and on-site amenities too. 

It makes chatbots an excellent option to support your guests throughout their entire digital journey.

3. Automatic Multilingual Translation 

Whether you're using chatbots or live chat, the best customer service solutions provide automated multilingual translation with all of their packages.

After all, your venue will be receiving queries from countless countries all around the world.

With automated tools like Talkative's multilingual translation, you can instantly speak to your customers in +100 languages.

Not only does this mean you can serve all of your guests fast, but it also saves staff time. 

There's no need for fluent staff members or translating on the fly. Talkative automates it for you.

Conclusion

Automated customer service solutions can help reduce pressure on your bookings team in a variety of ways

  • You can use chatbots to help serve customers 24/7.
  • They can help assist your customers with countless queries throughout the entire booking journey.
  • You can use multilingual translation to help lower language barriers. 

What's more, you can use all of these automated tools in conjunction with several other contact channels. It's all part of Talkative's customisable solution.

If you're interested in learning more about automated customer service, visit stand 824 at Hotel 360. Experience a live demo with the team behind Talkative, and discover what our contact channels can do for your online bookings journey.

  • Live Chat
  • Chatbots
  • Video Chat
  • Co-browsing
  • Social Media Messaging
  • Web Calls
  • Web Callbacks