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8 & 9 SEPT 2020

ExCeL LONDON

Tap'd Solutions

Specialists in creating positive workplace cultures for organisations

Healthy organisational cultures drive a great customer experience and retain your talent.

The hospitality industry has two key objectives: delivering an environment and/or product that the customer is expecting and exceeding these expectations through great customer experiences. Therefore, to exceed expectations, you need teams of motivated and committed employees who buy into your objectives.

We understand that senior leaders, hotel managers, team supervisors and employees all have a role in creating a great can-do culture. A feeling of being valued and feeling equipped to be the `best I can be` creates a great experience for guests.

WHAT DO WE DO?

At Tap`d we specialise in helping organisations understand the drivers of creating a positive culture that is unique to them and realising this through interventions that change the behaviours of managers and employees, to create a great customer experience.

HOW DO WE DO IT?

Understanding what is important to you, your business and your customers is the first step in transforming your business from good to great. By listening to you and your people, we gather the feedback we need to understand where you are, where you need to be and the path to get you there. This feedback can be gathered through one-to-one conversations, focus groups or using the latest NLP (open text) feedback technology.

We then work with you, using this feedback to co-develop strategies that will deliver the great employee experience you need to have those great customer experiences. We regularly deliver change and transformation for our clients through leadership development, team development and using best-in-class technologies to help your people self-develop through knowing their current role, their next role and facilitating development conversations.

In summary, at Tap`d we will take your strategic goals and, using our expertise and technologies, generate insight to find the opportunities to realise these goals through your people and culture. We will then enable this change and transformation with you to create business success through your leaders and frontline teams.

To find out more, visit us on stand 408, call us on +44 (0)207 164 6270 or visit www.tapdsolutions.com

Tel: +44 (0)207 164 6270

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